Privacy Policy

Welcome to Abwah. We are committed to protecting your privacy, safeguarding your personal information, and being transparent about how we collect, use, store and share your data. By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms herein, please do not use our services or provide us with your personal information.

2. Information We Collect
We collect both “Personal Information” (which identifies you) and “Non-Personal Information” (which does not identify you individually) in the course of operating our business.

• Personal Information may include: full name, billing and shipping address, email address, telephone number, payment information (where applicable), order history, account username and password, any information you submit through contact forms or customer service communications.

• Non-Personal Information may include: IP address, browser type, device identifiers, general location data (city/state/country), browsing behaviour on our site, purchase behaviour, referral source, cookies and other tracking technologies.
  We may also collect information from third-party sources (for example analytics services or marketing platforms) when you visit or interact with our site.

3. How We Collect Information
We collect information in several ways including:

• When you create an account or place an order on our site.

• When you subscribe to our newsletter or email communications.

• When you engage in promotions, surveys or contests.

• When you contact our customer support or otherwise submit information through our website or via email.

• Automatically, via cookies, log files, analytics tools and tracking technologies when you visit and use our site.

4. Use of Your Information
We use your information for purposes including (but not limited to):

• Processing and fulfilling your orders, including shipping, returns, refunds, exchanges and notifying you about your order status.

• Managing your account, verifying your identity, and ensuring the security of your account.

• Sending you transactional communications (order confirmations, shipping notifications, account alerts).

• Sending you marketing communications (if you opt-in) about new products, special offers, promotions, and other news about our store. You may opt-out of marketing at any time.

• Personalising and improving your experience on our website, including showing you relevant products and offers.

• Analyzing trends, conducting market research, performing analytics and improving our services.

• Preventing fraud, detecting suspicious or illegal activity, safeguarding the rights, property or safety of our company, customers or other persons.

• Meeting legal and regulatory obligations, enforcing our policies, and protecting our business.

5. Sharing of Your Information
We will not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

• With service providers, contractors, or third-party vendors who perform services on our behalf (such as shipping companies, payment processors, email service providers, analytics providers). These parties are contractually obligated to protect your information and use it only for the services they provide to us.

• With affiliates, subsidiaries or business partners when required to fulfill your order or operate our services.

• When required by law or to respond to a valid legal request (e.g., court order, governmental investigation).

• To protect the rights, property or safety of our company, our customers or others.

• In connection with a merger, sale, acquisition, reorganisation or change in control of all or part of our business, provided that the acquiring entity assumes the obligations set forth in this Privacy Policy.

6. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, local storage and other tracking technologies to collect Non-Personal Information automatically as you navigate our website. Cookies help us remember your preferences, allow you to move between pages efficiently, help to personalise your experience, and provide aggregated analytics to us. You may block or delete cookies through your browser settings; however doing so may impact your ability to use certain features of our website.

7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose(s) we collected it for, comply with legal obligations, resolve disputes, enforce our agreements, and maintain operational business needs. Once your information is no longer needed, we will securely delete or anonymise it. We may retain aggregate or anonymised data indefinitely for research and analytics purposes.

8. Data Security
We adopt commercially reasonable physical, administrative and technological safeguards to protect the personal information we collect against loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. Access to your data is restricted to those employees, contractors and service providers who have a business need. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure and we cannot guarantee absolute security.

9. International Transfers
Because our business and infrastructure may operate across multiple countries, your personal information may be transferred to, stored in or processed in jurisdictions outside your home country. Where we transfer your data internationally, we will take appropriate steps to ensure adequate protections are in place, and comply with applicable data-protection laws.

10. Your Rights
Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

• The right to access the personal information we hold about you.

• The right to request correction or update of inaccurate or incomplete information.

• The right to request deletion or erasure of your personal information (subject to legal or business retention requirements).

• The right to restrict or object to our processing of your personal information.

• The right to data portability (obtain a copy of your personal information in a structured, commonly-used format).

• The right to withdraw your consent at any time (where processing is based on consent).

• If you are located in the European Union or other region with specific data-protection laws, you may also have additional rights, such as the right to lodge a complaint with your local supervisory authority.
  To exercise any of these rights, please contact us at abwahstore@gmail.com. We will respond to your request within the timeframe required by applicable law.

11. Children’s Privacy
Our services are not directed to individuals under the age of 16 and we do not knowingly collect Personal Information from children under that age. If we become aware that we have inadvertently collected information from a child under 16, we will take prompt steps to delete the information. If you believe that we might have any information from a child under 16, please contact us at abwahstore@gmail.com.

12. Links to Other Websites
Our website may contain links to other websites operated by third parties. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in our business practices, legal requirements or customer feedback. When we make material changes, we will post a notice on our website or send you a direct notification (if required by law) before the changes become effective. We will indicate at the top of this page the date of the last update. Your continued use of our services following any change constitutes your acceptance of the updated policy.

14. Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about our data-processing practices, please contact us at:
Email: abwahstore@gmail.com

We will endeavour to respond to your inquiry promptly and within applicable regulatory timeframes.