Shipping Policy

At Abwah, we aim to deliver your favorite products quickly, securely, and affordably. This Shipping Policy explains how we process, handle, and deliver all customer orders placed through our website. Please review this policy carefully before completing your purchase.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak seasons, sales, or special promotions, order processing may take slightly longer due to high demand.
Once your order has been processed, you will receive a confirmation email containing your tracking number and order details.
Orders placed after 5:00 PM will be processed the next business day.

2. Domestic Shipping (Within Pakistan)

We proudly deliver across Pakistan through reliable courier partners.

Estimated delivery time: 3–7 business days, depending on your city or region.
Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): usually 3–4 days.
Remote or rural areas: may take up to 7–10 business days.
Shipping charges will be displayed at checkout before payment.
Free shipping may be offered during promotional campaigns or on orders exceeding a specific amount.

3. International Shipping

Currently, Abwah primarily ships within Pakistan.
If you wish to place an international order, please contact us at abwahstore@gmail.com before purchasing, so we can confirm shipping availability, estimated costs, and delivery time for your country.
We will provide a custom shipping quote and expected timeline if international delivery is possible.

4. Order Tracking

Once your order has been shipped, you will receive an email or SMS with a tracking number and courier name.
You can use this tracking number to monitor your shipment’s progress through the courier’s official website or tracking portal.
If you experience issues tracking your order, contact us at abwahstore@gmail.com and our support team will assist you promptly.

5. Shipping Rates

Shipping charges are calculated at checkout based on your delivery location, total order weight, and courier service.
In some cases, promotional free shipping offers may apply — details will be clearly mentioned on our website banners or during checkout.
Please note that shipping fees are non-refundable, except in cases where the return is due to a wrong or defective item shipped by us.

6. Delivery Timeframes

While we make every effort to deliver your products on time, delivery dates are estimates and may vary due to circumstances beyond our control, such as:

Unforeseen courier delays
Weather conditions or natural events
Political disturbances, strikes, or public holidays
Incomplete or inaccurate delivery addresses
We do not hold responsibility for delays caused by the courier company once your package has left our warehouse, but we will assist in tracking and resolving any delivery issues.

7. Address Accuracy

Customers are responsible for providing a complete and correct shipping address at checkout.
Please double-check your name, house number, street, city, postal code, and contact number before placing the order.

Incorrect or incomplete address details may result in delivery delays or failed shipments.
If a package is returned due to an incorrect address, the customer will be responsible for the cost of re-shipping.

8. Delivery Attempts

Couriers usually attempt delivery two to three times. If the delivery fails due to unavailability of the recipient or incorrect information, the parcel may be returned to us.
In such cases, the customer will be responsible for re-shipping charges.
If the customer refuses to accept the parcel without a valid reason, shipping charges and handling fees may be deducted from any refund (if applicable).

9. Pre-Orders and Back-Orders

If your order includes pre-order or out-of-stock items:

You will be notified of the estimated restock date.
We will ship the complete order once all items are available.
You may also request split shipping (available at an additional cost).
In case of extended delays, we will contact you via email for confirmation or offer a partial refund if you wish to cancel specific items.

10. Damaged or Missing Packages

If your package arrives damaged or missing items:

Contact us within 48 hours of delivery at abwahstore@gmail.com.
Provide clear photos of the damaged packaging or missing products.
After verification, we will offer a replacement, refund, or store credit depending on the situation.
We strongly recommend inspecting your package at the time of delivery and informing the courier immediately if visible damage is noticed.

11. Lost or Delayed Shipments

Although rare, if your order is lost or delayed beyond the estimated delivery window:

Contact us at abwahstore@gmail.com with your order and tracking details.
We will file a claim with the courier and work to locate or replace your parcel.
Please note that investigations may take 5–10 business days before a final resolution is provided.

12. Shipping Restrictions

Certain items may not be eligible for delivery to specific regions due to government regulations, courier limitations, or product nature (e.g., liquids, flammables, restricted goods).
We reserve the right to cancel such orders and issue a full refund.

13. Order Confirmation & Updates

After placing your order:

You will receive an order confirmation email with your purchase details.
Once dispatched, you’ll receive a shipping notification email with your tracking number.
For updates or concerns regarding your order status, contact our support team anytime at abwahstore@gmail.com.

14. Delivery Delays Disclaimer

While we work with reliable shipping partners, Abwah cannot be held liable for shipping delays caused by courier companies, weather conditions, or customs processes. However, our customer service team will assist you until your parcel reaches safely.

15. Contact Us

If you have any questions or concerns about this Shipping Policy or need help with your order delivery, please contact us:
📩 Email: abwahstore@gmail.com
🏬 Store Name: Abwah

Our goal is to make your shopping journey as smooth, transparent, and reliable as possible.