Refund & Return Policy

At Abwah, we value your satisfaction and strive to ensure you have a pleasant shopping experience every time. Our Refund & Return Policy explains the conditions under which we accept returns, offer exchanges, or provide refunds. Please read it carefully before making a purchase.

1. Eligibility for Returns

We accept returns for most products purchased directly from our website, provided they meet the following conditions:

The product must be returned within 7 days of the delivery date.
The item must be unused, unwashed, and in its original condition, including all original packaging, tags, labels, and accessories.
The item must not be damaged, altered, or show signs of wear or use.
You must provide a valid proof of purchase (order confirmation, invoice, or receipt).
Items that fail to meet these conditions will not be eligible for return or refund.

2. Non-Returnable Items

Certain types of products are exempt from being returned or refunded due to hygiene and safety reasons. These include, but are not limited to:

Skincare, beauty, and personal care products once opened or used
Intimate or sanitary goods
Perishable items such as food, supplements, or organic products
Gift cards or downloadable digital products
Customised, special-order, or personalised items
Please make sure to review your order before completing the purchase to avoid inconvenience.

3. Return Process

To initiate a return, please follow these steps:

Email us at: abwahstore@gmail.com within 7 days of receiving your order.
Include your order number, reason for return, and clear photos of the product (if applicable).
Our customer service team will review your request and provide instructions on how and where to send the returned item.
Once your return is approved, ship the product back to the provided return address using a trackable courier service.
You will be responsible for paying your own shipping costs for returning your item unless the product received was defective or incorrect.

4. Damaged or Defective Products

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery at abwahstore@gmail.com.

Provide images or videos clearly showing the issue.
Once verified, we will offer a replacement, exchange, or full refund depending on the case.
We reserve the right to inspect the item before approving any refund or replacement.

5. Refunds (If Applicable)

Once your returned product is received and inspected:

We will send you an email notification confirming the status of your return.
If your return is approved, your refund will be processed within 7–14 business days, and the amount will be credited to your original payment method.
Shipping fees, if any, are non-refundable unless the return is due to an error or defect on our part.
In case of cash-on-delivery orders, refunds will be issued via bank transfer, Easypaisa, or other available methods as per your preference.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time:

Check your bank or payment account again.
Contact your credit card company or payment provider — it may take additional time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please reach out to us at abwahstore@gmail.com for assistance.

7. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent.
If you wish to exchange an eligible product for the same item, contact us at abwahstore@gmail.com with your order details, and we will assist you through the process.

8. Order Cancellations

Orders can only be cancelled within 12 hours of placing the order. Once the order is processed or shipped, we cannot cancel it.
If you need to cancel an order, email us immediately at abwahstore@gmail.com with your order number.

9. Sale & Discounted Items

All items purchased during a sale, promotion, or clearance event are considered final sale and are not eligible for return or refund unless the product is defective or damaged upon arrival.

10. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
We recommend using a reliable courier with tracking to ensure the product reaches us safely.
We do not guarantee that we will receive your returned item if sent without tracking information.

11. Inspection & Approval

After we receive your returned product, it will undergo a quality inspection.
We reserve the right to approve or reject returns if the product does not meet our conditions stated in this policy.
If the item is rejected, it will be sent back to the customer at their expense.

12. Contact Us

If you have any questions regarding our Refund & Return Policy or need help initiating a return, please contact us at:
📩 Email: abwahstore@gmail.com
📦 Store Name: Abwah

We aim to make your shopping experience smooth and transparent, ensuring you are fully satisfied with every order.